Arris E6000 CER™

Converged edge router

The Arris E6000 Converged Edge Router is the latest advancement in combining high-speed internet with video and telephony in a modular device is capable of providing all of these digital services for up to 25,000 households. This new modular system design enables faster installation and greatly simplified on-site maintenance.

The PlusD2 innovation process places the user at the center of every investigation. Arris provided access to their customer base which allowed the team to interact and witness both the installation and maintenance of current units in various regions throughout the country. The key insights derived from this research led to an actionable development plan and process. Working closely together, the internal and external teams was able to design the modular system that reduced installation time by over two hours. The PlusD2 team developed patentable systems that aided in this process. In addition to the modular blade system, cable management and identification were a significant aspect of the human factors necessary to aid in installation, maintenance and overall organization of this comprehensive technology package.

The PlusD2 team worked seamlessly with Arris internal engineering (electrical, mechanical, industrial). This intense collaboration lead to the timely finalization of the product. Throughout the development process our team continued to refine and create a unique visual brand language for the Arris product and to be applied to future generations of product. PlusD2 designers worked to create a facile user-friendly graphic interface to aid installers and maintenance teams.

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